Bondi Sands UK Reviews

Bondi Sands is a beauty and well-being company that offers a range of products. Some of their popular products include SPF lip balms and SPF 50 products. They are known for their self-tanning products, which have received positive reviews for their streak-free application and natural look. However, some customers have reported issues with their Coconut beach SPF50+ suncream, stating that it did not provide adequate protection from the sun. Additionally, there have been complaints about their customer service and shipping times. Please note that these are customer reviews and experiences, and may not reflect the experience of every customer..

At the end of the ordering process on bondisands.co.uk, you are invited to click on the 'Pay' button, which will confirm your order. Once your order has been transmitted to Bondi Sands, you will receive an order confirmation email. If you do not receive a confirmation email within 24 hours of placing your order, you should contact info@bondisands.co.uk. Refund payments will be made for the amount on the original purchase receipt or RRP, whichever is less, by refund to your original method of payment. No cheques or other forms of refund will be used and postage costs will not be refunded. It's important to note that each payment method has its own restrictions to get money back and the merchant may still entice you to use a different payment method. Make sure you are paying with the method you want to.

Bondi Sands has a specific return policy for products purchased from their website. If you do not wish to keep a product ordered on Bondi Sands website, you may return new and unused items within 14 days of the date of receipt. Bondi Sands will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. Please note that due to hygiene reasons, returns cannot be accepted on their Reusable Cup, Reusable Bottle, Sheet Protector and Tanning PJs. If you are returning Aerosols, you need to contact them first to discuss as Aerosols cannot be sent via UK Post.

For products purchased from their stockists, you should contact your place of purchase for a refund or exchange, according to the retailer's return policy. They advise that you always keep your receipt and check retailer's conditions for return.

As for their shipping policy, all orders received will be dispatched by the next working day (depending on stock availability and/or order confirmation). They offer Standard Delivery which is FREE for all orders over £30, otherwise a flat rate of £4.50 applies. Please allow 3-5 days for delivery. They also offer Express Delivery with a flat shipping rate of £5.95. Please allow 1-2 days for delivery. All orders are sent via courier and are fully trackable. It is suggested you provide a delivery address where a person will be available to accept your delivery between 8am – 8pm. Otherwise your parcel may be re-directed to a collection point. Delivery during peak periods such as Public Holidays, Christmas and promotional periods, as well as orders placed on weekends can experience longer delivery times.